BOOKING FEE:
When booking online you are required to pay a booking fee. This is to secure your booking.
All booking fees will be taken off the total of your treatment on the day of your appointment.
NO SHOW:
If you do not show up to your booked appointment your booking fee is lost. If you wish to re-book you will be asked to leave another booking fee to secure a new appointment time.
LATE CANCELLATION:
If you cancel your appointment with less than 24hrs notice you will forfeit your booking fee. If no booking fee was paid a cancellation fee will be charged to your nominated card.
CANCELLATIONS PRIOR TO 48 HOURS:
If you cancel within 48hours of your appointment your booking fee can be used to reschedule a new appointment. We will endeavor to secure a new appointment time at our earliest convenience for you.
LATE ARRVIVALS:
Please note that if you are more then 10 mins late to your appointment time, we can not provide the full service for you, and you will need to pay for the Full Service. If you wish us to complete the service, you will only have the remaining time that you scheduled and may not get the desired outcome of your service.